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FAQ

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Frequently Ask Questions.

How do I place an order?


Click the product you want, add to cart. When you are ready, select check out and follow the prompts.​​




What is the shipping process?


We accept PayPal and major credit cards. Once payment is received, we ship within 24-48 hours of payment.​ Orders placed outside of the US, must submit a shipping price request due to the various rate options. Your order shipping rate will be based on the lowest rates available for your country via the US Postal Service.




Item Conditions


It should be in the original packing, free from any sticker, price tag, writing or any kind of modification. Item(s) must be in the condition you received them and in the original box and/or packaging. Items that have been used cannot be returned. Customer is responsible for return shipping charges. Original shipping costs are not refundable. Sacred Crystal Eggs and Wands are not returnable and non-refundable. Once your return is received and inspected by us, your refund will be processed and credit will be applied to your credit card or to your customer account, whichever you prefer.




Incorrect Items


In the event that you receive an incorrect item due to our error, please e-mail us the following information Order ID # or Invoice # Item Code & Quantity Photo(s) of all incorrect items If after review of the photo(s) we find that you have received a wrong item, then we will make arrangement to have the wrong item returned to us. After review of the actual item we will issue a credit or provide an exchange. Please note that an exchange may not be possible for some items. In that case, credit will be applied to your credit card or to your customer account, whichever you prefer.




Damaged Items


Due to manufacturer error, Please e-mail us the following information Order ID # or Invoice # Item Code & Quantity Photo of all damaged items If after review of the photo(s) we find that you have received a damaged item, then we will make arrangement to have the item returned to us. After review of the actual item we will issue a credit or provide an exchange. Please make a note that a replacement may not be possible for some items. In that case an exchange can be made. If not, credit will be applied to your credit card or to your customer account, whichever you prefer. When losses involve damaged or missing cartons, please contact the delivery carrier (UPS or USPS) for instructions on filing a claim first! Any other discrepancy such as missing items should be reported to Sacred Stone Collections within 7 days of receipt of goods.
No merchandise will be accepted for return without prior authorization. International Order Returns
All international sales are final and can not be returned.




How do I Secure Ordering and what are your Payment Options?


We have PayPal and Stripe payment options. Securely pay online at the speed of want with PayPal. PayPal accepts Visa, Mastercard, Debit Cards.With PayPal, you don’t have to enter card numbers or personal information to make an online payment. With just an email address and password, you can securely check out.




What are your return policy and cancellations?


Refunds are accepted with some products within a 15 day notice via email. Anything over 15 days may be due a store credit. Because we deal in crystals, people choose crystals by choice so it is important to be sure about your selection. We ensure our packages are protected and your crystals are safely wrapped before shipping Priority Mail. With the Sacred Crystal Eggs, due to sanitary reasons, our general refund policy is no refunds nor exchanges, so please choose wisely. We carefully,inspect all eggs for chips and cracks, before chakra attunement and placing in its own box. However, we want you to be in harmony with your purchase, email us so we can work things out. Cancellations are required 48 hour notice to receive a credit towards future purchases. Contact us directly.




How do I become a distributor ?


Purcase your Sacared Stone Starter Kit with Stand for $299. We'll include 10 Sacraed Stone brochures and order forms.





About 

We offer various liberation services, metaphysical kits and high frequency crystals for the mind, body, and soul.

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Location:  Greensboro, NC 

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